Privacy Policy

1. Introduction

Elaris Recovery ("Elaris," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at elaris.coach, use our services, or communicate with us.

As a healthcare provider specializing in gambling addiction treatment, we are committed to complying with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws.

2. Information We Collect

2.1 Information You Provide

We may collect information you voluntarily provide, including:

• Contact Information: Name, email address, phone number, mailing address
• Inquiry Information: Details you share through our "Get Help Now" form or contact forms
• Health Information: Information related to your treatment, which is protected under HIPAA (see Section 8)
• Communication Records: Messages, emails, and other correspondence

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our site
• Referring website or source

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, analyze site traffic, and for advertising purposes. The types of cookies we use include:

• Essential Cookies: Required for the website to function properly (e.g., authentication, security)
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
• Advertising Cookies: Used to deliver relevant advertisements and track ad campaign performance (e.g., Google Ads)

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Schedule and confirm appointments
• Send appointment reminders and care coordination messages
• Provide treatment services and support
• Process payments and manage billing
• Improve our website and services
• Comply with legal obligations

4. SMS/Text Message Communications

If you provide your phone number and consent to receive text messages, we may send you:

• Appointment reminders and confirmations
• Schedule change notifications
• Care coordination messages
• Administrative notices related to your care

4.1 Message Frequency

Message frequency varies based on your care needs and appointments. You may receive multiple messages per week during active treatment.

4.2 Message and Data Rates

Standard message and data rates from your mobile carrier may apply to text messages you receive from us.

4.3 Opting Out of Text Messages

You can opt out of text messages at any time by replying STOP to any message. You will receive a confirmation that you have been unsubscribed. For help, reply HELP or call us at (844) 784-8901.

Opting out of text messages will not affect other forms of communication (phone calls, emails) unless you specifically request those changes.

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist in operating our website and providing services (e.g., Twilio for SMS, Stripe for payments)
• Legal Requirements: When required by law, court order, or government request
• Treatment Purposes: As permitted or required by HIPAA for treatment, payment, or healthcare operations
• With Your Consent: When you have given us explicit permission

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Access controls limiting who can view your information
• Regular security assessments and updates
• Staff training on privacy and security practices

While we strive to protect your information, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. For health records, we follow HIPAA retention requirements (minimum 6 years from date of creation or last effective date).

8. HIPAA Notice of Privacy Practices

As a healthcare provider, we are required to maintain the privacy of your Protected Health Information (PHI) and provide you with notice of our legal duties and privacy practices.

For a complete copy of our HIPAA Notice of Privacy Practices, please contact us at connect@elaris.coach or call (844) 784-8901.

Your Rights Under HIPAA:

• Request access to your health records
• Request corrections to your health information
• Request restrictions on certain uses and disclosures
• Request confidential communications
• Receive an accounting of disclosures
• File a complaint if you believe your rights have been violated

To exercise any of these rights, please contact us using the information in Section 11.

9. Your Privacy Rights

Depending on your location, you may have additional privacy rights under applicable law, including:

• Right to know what personal information we collect
• Right to request deletion of your personal information
• Right to opt out of certain data sharing
• Right to non-discrimination for exercising your rights

California Residents: Under the California Consumer Privacy Act (CCPA), you have additional rights including the right to know, delete, and opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us using the information in Section 11.

10. Third-Party Services

Our website and services may use the following third-party services:

• Google Analytics: We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to our site. We use this information to improve our website and services. Google Analytics collects the IP address assigned to you on the date you visit our site, but not your name or other identifying information. Google's ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Service and the Google Privacy Policy.
• Google Ads: We use Google Ads to display advertisements and measure the effectiveness of our advertising campaigns. Google may use cookies to serve ads based on your prior visits to our website or other websites. You can opt out of personalized advertising by visiting Google Ads Settings or www.aboutads.info.
• Cloudflare: For security services including CAPTCHA verification
• Twilio: For SMS/text message communications
• Stripe: For payment processing
• Supabase: For secure data storage
• Vercel: For website hosting
• ChatSupport: For live chat functionality

These services have their own privacy policies, and we encourage you to review them.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.